PETJC intelligent litter box MIAO CE 3 PRO version repair special accessories

Shipping Policy

All orders are free shipping and tax.
Only the automatic cat litter box is in stock in the German warehouse, other products are sent from mainland China.
We will ship your order by local UPS or DHL express company from Germany warehouse or via EMS or Yunexpress delivery from China. The transportation logistics track can be traced back by querying the waybill number https://www.17track.net/
Delivery To US
The U.S. area only supports shipping from China warehouse, and the package delivery time is 3-15 working days according to the channel selected below.
Shipping Fee & Delivery Time:
$0 shipping fee for all Products, 7-15 days standard delivery by EMS or Yunexpress from China.
$9.99 shipping fee for all Products，3-10 days express delivery by Yunexpress from China.
Shipping from China address:
Room 903、901、905, Building C, Business Center, Gangzhilong Science and Technology Park, No. 6 Qinglong Road, Qinghua Community, Longhua Street, Longhua District, Shenzhen， China, 518110

Delivery To EU
Only Automatic litter box in stock in Germany warehouse，2-7 working days delivery to EU countries.
Other products only support shipping from China warehouse, and the package delivery time is 3-15 working days according to the channel selected below.
Support Duty-Free Fast Shipping For These 25 EU Countries: Germany, UK, Czech Republic, Poland, Spain, Italy, Austria, Belgium, Luxembourg, Netherlands, Denmark, France, Bulgaria, Estonia, Finland, Romania, Croatia, Lithuania, Latvia, Portugal, Sweden, Hungary, Slovakia, Slovenia, Monaco
All EU orders are shipping with tax.
Shipping Fee & Delivery Time:
$0 shipping fee for Automatic litter box, 2-7 days express delivery by local UPS or DHL company delivery from Germany warehouse.
$0 shipping fee for all products, 7-15 days standard delivery by EMS or Yunexpress from China.
$9.99 shipping fee for all Products s，3-10 days Express delivery by Yunexpress from China.
Shipping from Germany Warehouse address:
Wise Trading GmbH Mercatorstr.10 46485 Wesel Germany

Order processing
We need 12-24 hours of processing time and then your order will be shipped. (Monday-Friday)
It's our goal to make sure your order is processed quickly and efficiently.
We will ship from our warehouse in China or Germany within 24 hours, depending on the product you purchased. Only the clean cat litter box is in stock in the German warehouse, other products are sent from mainland China. European customers who purchase the self-cleaning cat litter box will ship from Germany, and American customers will ship from mainland China.

2-7 working days Free express delivery to EU only for automatic cat litter box shipping from Germany warehouse. 3-15 working days delivery to US or EU for all products are shipped from China.

However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the order backstage to confirm how long it will take for the delivery.
If you want to know shipping information, you could contact us by leaving a message at support@petjc.com We will get back to you in 24 hours.
Affected by Covid-19, there will be some delay on the delivery.
For more detailed shipping policy, please check https://pet-jc.com/policies/shipping-policy

Refund Policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.
To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled and in its original packaging. You will also need a receipt or proof of purchase.

Acceptable return

1. For defective products (such as product not working, product damaged, missing accessories, received the wrong item, etc.) please check your order when you receive it, if the item is defective, damaged or received the wrong item, Please contact us immediately so we can assess the problem and correct it. We provide a timely replacement, repair, or return service within 30 days of receipt, customers do not need to pay more
2. For non-defective products (such as orders shipped due to customer errors, wrong selection, unsatisfactory products received, etc.), we provide return services within 30 days after receipt, but the customer is responsible for the Return logistics fee, the specific return fee depends on the product.

Unacceptable return

1 The returned product is in a different condition than the one received, if there are signs of wear and use, proof of purchase cannot be provided, etc.
2 Product damage caused by improper operation
3 products received more than 30 days
4 Specials and Discounts products or Gift Cards
5 Certain types of merchandise cannot be returned, such as perishables (such as food, flowers, or plants), custom products (such as special orders or personalization), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
To initiate a return, you can contact us at support@petjc.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without prior request for return will not be accepted.
You can always contact us at support@petjc.com with any return issues.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For a more detailed return policy, please check https://petjc.com/policies/refund-policy