Shipping Policy

All orders are free shipping and tax.

Only the automatic cat litter box is in stock in the German warehouse, other products are sent from mainland China.

We will ship your order by local UPS or DHL express company from Germany warehouse or via EMS or Yunexpress delivery from China. The transportation logistics track can be traced back by querying the waybill number https://www.17track.net/

Delivery To US

The U.S. area only supports shipping from China warehouse, and the package delivery time is 3-15 working days according to the channel selected below. 

Shipping Fee & Delivery Time:

• $0 shipping fee for all Products, 7-15 days standard delivery by EMS or Yunexpress from China.
• $9.99 fast shipping fee for all Products，3-10 days express delivery by Yunexpress from China.

Shipping from China address: 

 

Delivery To EU

Only Automatic litter box in stock in Germany warehouse，2-7 working days delivery to EU countries.

Other products only support shipping from China warehouse, and the package delivery time is 3-15 working days according to the channel selected below. 

Support Duty-Free Free Shipping For These 25 EU Countries:

Germany, UK, Czech Republic, Poland, Spain, Italy, Austria, Belgium, Luxembourg, Netherlands, Denmark, France, Bulgaria, Estonia, Finland, Romania, Croatia, Lithuania, Latvia, Portugal, Sweden, Hungary, Slovakia, Slovenia, Monaco

Shipping Fee & Delivery Time:

• $0 shipping fee for Automatic litter box, 2-7 days express delivery by local UPS or DHL company delivery from Germany warehouse.
• $0 shipping fee for all products, 7-15 days standard delivery by EMS or Yunexpress from China.
• $9.99 fast shipping fee for all products s，3-10 days Express delivery by Yunexpress from China.

Shipping from Germany Warehouse address:

Wise Trading GmbH Mercatorstr.10 46485 Wesel Germany

 

Order processing

We need 12-24 hours of processing time and then your order will be shipped. (Monday-Friday)

It's our goal to make sure your order is processed quickly and efficiently.

We will ship from our warehouse in China or Germany within 24 hours, depending on the product you purchased. Only the clean cat litter box is in stock in the German warehouse, other products are sent from mainland China. European customers who purchase the self-cleaning cat litter box will ship from Germany, and American customers will ship from mainland China.

2-7 working days Free express delivery to EU only for automatic cat litter box shipping from Germany warehouse. 3-15 working days delivery to US or EU for all products are shipped from China. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the order backstage to confirm how long it will take for the delivery.

If you want to know shipping information, you could contact us by leaving a message at support@petjc.com. We will get back to you in 24 hours.

Affected by Covid-19, there will be some delays on the delivery.